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IT Support - HCM
Ho Chi Minh City
Openings: 1
IT
Staff
About this role
Technical support and troubleshooting
- Support the installation, configuration and troubleshooting of computers, laptops, software, printers, networks and IT devices.
- Receive, handle and follow up on IT Support requests from employees, ensuring issues are resolved in a timely manner.
- Perform periodic inspection and maintenance of IT equipment and support the handling of network, Wi-Fi and LAN issues in the office.
Onboarding/Offboarding and IT asset management
- Support IT Onboarding/Offboarding: prepare, hand over and set up devices and accounts for new employees; retrieve them when employees leave.
- Manage and update IT Assets: laptops, PCs, monitors, network devices, accessories and other IT assets.
Account and access management
- Support the management of user accounts, email and access rights for internal systems/software according to assigned permissions.
Coordination and other tasks
- Coordinate with IT vendors/service providers to handle issues that require in-depth support.
- Perform other IT tasks according to operational needs and assignments from the manager.
What we're looking for
Experience
- At least 1 year of experience in an IT Support, IT Helpdesk, IT Technician or equivalent position.
- Experience supporting Windows, computers, peripheral devices and internal networks.
Knowledge and skills
- Practical knowledge of hardware, software, network and troubleshooting.
- Ability to handle problems, identify root causes and propose suitable solutions.
- Ability to manage multiple requests at the same time and coordinate well with other departments.
Attitude
- A service-oriented mindset, patience and proactiveness in supporting users.
Preferred
- Candidates with experience in a Technology / Software / Gaming environment are preferred.
Benefits & perks
- Attractive benefits for employees, including health insurance, company trips, team building activities, happy hours, birthday celebrations, and more.
- Full employee benefits after the 2-month probation period in accordance with the Labor Law.
- Annual leave and public holidays in compliance with the Labor Law and Company policies.
- Social insurance, health insurance, unemployment insurance, and annual health check-ups provided after the probation period.
- Opportunity to work in a young, dynamic, modern, and professional environment with strong career development prospects.
- Access to training, coaching, and professional development opportunities.
- Additional exclusive benefits in accordance with the Company's internal policies.